Hi Team,
Please find below the latest basic details about Amazon pay Account:-
S.No. | Topic | Description |
1 | KB Creation Date | 28th Dec 2023 |
2 | Account Name & list of all ORGIDs | Amazon Pay- 41746 |
3 | Customer POCs | Lav Pratap Singh, Piyush Monga, Osama, Akshatha N |
4 | Customer business type | Business Services |
5 | Account hosted on dedicated infrastructure (managed by LS OR customer) | LSQ Infra |
6 | TAM Engineer | Akash:- Akash.Kumar@leadsquared.com Rohith- Rohith.K@leadsquared.com |
7 | LS KAM | Aparna Gupta: aparna.gupta@leadsquared.com |
8 | LS PS | Ravi Teja (PS dev): raviteja.ravilla@leadsquared.com Ambrish Trivedi:- ambrish.trivedi@leadsquared.com Sidharth Sharma:- siddharth.mishra@leadsquared.com |
9 | Are we sending (MSR)month Support Stats / quarterly report to customer? | We don’t send seperately but there is a tracker which is shared with customer |
10 | Cadence call occurrence day? | Every Thursday |
11 | Core features used by customer | Forms, Lapps, Activities, Batch Jobs |
12 | List of third-party integrations in customer accounts. | TaskMo API is in use to validate the lat-long of the lead. Amazon Pay API is in use to transfer lead level documents to Amazon Pay buckets. |
13 | List of custom implementations in customer accounts. | Lapp is used to validate if user is allowed to farming activity or not. Another lapp is present for sending OTP to leads mobile number. There is one more lapp which is a presubmission lapp to verify if all the mandatory fields are filled or not. Batch Job is used to allocate leads to auditors based on activity id for auditing purpose. (Activities are Farming activity and Upload Document activity) |
14 | Top 5 issues/queries we receive from this TAM account. | >Field values discrepancy based on rules >Report data mismatch > Multiple activities on lead even if not allowed to do >Leads not assigned to auditors or not visible to auditors >Presubmission lapp not working/ images fields blank but form submitted |
15 | Additional Note | Most issues will not be actually issues but customer himself would have asked to change some flow and then forgets and will ask us to check, then we have to check from start with collaboration of PS team. |
