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Steps to follow while troubleshooting UTM related issues.

< 1 min read

Issue: The client has configured UTM parameters but it is not getting captured in Leadsquared.

Steps to check:

->If the tracking script is added correctly on their website:
   The tracking script should be added just before the body tag:
  

-> If the MXCProspectID is getting generated after the lead fills out the form.
   Inspect the page and go to the console tab after filling out the form. Search with MXCProspectID
  Preview
-> Check what is the policy set by navigating to the network logs in the tracker.js option.
   This should be no-referrer-when-downgrade.
   Preview

If all of these steps are done correctly. We need to check with the dev team as to why UTMS is not getting captured.
    

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