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Outbound Phone Call Activity Not Visible on Lead Despite Successful Call #
Outbound Phone Call Activity Not Visible on Lead Despite Successful Call
Response message in call log complete data says “Error While Retrieving User Details from Cache’“
Hi Support Team ♂️,
You might encounter an issue where the customer says that despite a successful phone call activity having taken place, the call is not visible for the lead in the Activity History. When you check the telephony logs for the call based on the details provided by the client from their telephony panel, you might find the log call complete data for the call with failure status and the following response message:
Log response data:
Response:
Sample Telephony Log for such an issue:
You may note that the call duration value has numerical data, indicating a call took place.
Next Steps and Solution:This occurs due to surge issues around the database and cache when we face high volume usage that exceeds the provisioned infra. #
Next Steps and Solution:
Kindly reach out to our telephony team (Prosenjit, Pritam, etc.) and they will re-push these logs during the non-business hours post 9 PM. Post this, the activity will show as expected.
Thank you!
Please reach out if you have any further clarifications or suggestions on the same.
