Question – Why my “Status”: “Answered auto-dial” is not getting mapped with the RAW status.
Answer – We will support these Status fields only (answered/answer/received / voicemail / rejected/cancel/missed).
Any other than these will be considered as ” Call failure “. Request you to share the other status in ‘Call failure’
Question: While making C2C an error is thrown ‘Error in initiating a call’ but the calls are getting placed, any reason?
Answer: While doing C2C if it throws an Error in initiating a call but the calls are getting placed and everything is working fine, kindly check the logs and when you check the logs if you are getting a response as Calls is Queued, check once in the connector or in UTC whether the response keyword is given as Queued or not, post making the response keyword as Queued, it will not throw the error Error In Initiating Calls.
Question: Is it possible to increase the Custom field mapping in UTC for call log API?
Answer: No, only 5 custom fields (mx_Custom_10 to 14) are reserved for telephony.
Question: Can we add more than one CTA (either visit the website/ call phone number) in a WhatsApp template?
Solution: No we cannot add more than one CTA in a template. We are allowed to add one visit website and all phone number). By the mid of feb this option can be increased.
Question: The client mentioned that while making outbound calls, new leads were getting created.
Solution: Configure Telephony Ignore Rules – when client makes a random outbound call and the client does not want to create a new lead in the CRM based on the outbound call, the Configure telephony ignore rules from advanced configuration can be used.. Configure Telephony Ignore Rules from advanced configuration can restrict the outbound calls made by the users where lead creation should not happen
Question: Recording URL for Mcube Recordings which are not being able to played on leadsquared.
Solution: This can be fixed by appending the following query to the Recording URL ?oldUrl=mcube.vmctechnologies.com
Question: Why are some of international leads getting saved with “+91” in the phone number fields.
RCA: This usually happens when the “+91-” has been added to the Company Profile page as the default country code. Once this field is filled, it becomes mandatory to add the default country code on all incoming leads.
Solution: In order to resolve this, the telephony provider needs to ensure that they are passing the data in the right format, i.e. by specifying the country code clearly as in “+CountryCode-Number”.
If the country code is missing or not bifurcated as per the format, then default country code which is +91 in this case will be added to the numbers.
Question: Can I set the country code in the Company Profile to a blank value?
Solution: No, the country code field is a mandatory field and needs to be entered when setting up of the account. By default, it is +91.
