Hi,
Thank you for contacting Leadsquared Support!
We understand that you are unable to capture the location in the Leadsquared mobile application. Kindly make sure the following mobile settings are in place for successful location capture.
- The Leadsquared application is of latest version
- Go to Device settings–>>Location–>> Check if location setting is set to ‘High Accuracy’ mode ( It should not be set to ‘Battery’ mode or ‘Device only’ mode).
- Go to LeadSquared Mobile App–>Settings–>Battery Usage Settings. Set the Location Accuracy to Best.
- Verify whether GPS is enabled
- All the permissions (including location permissions) have been given to the LeadSquared Mobile App.
- The user should have stable internet. Sometimes, the system is not able to fetch your location due to low internet connectivity especially in remote areas.
- Go to Settings>Security>Permissions>AutoStart (May differ depending on the device)
- Enable auto-start for the LeadSquared mobile app
NOTE: The GPS and Location Services must be turned on all the time in order to fetch real-time location data.
Regards,
Leadsquared Support!
