---
title: "Whatsapp error “API error/response : External API was disabled for the tenant” with templates"
description: "The below is the error: WAClientException.SendMessageFailed: provider message id not found in response: { \"message\":\"(#132000) Number of parameters does not match the expected number of params\", \"type\":\"OAuthException\", \"code\":132000, \"error_data\":{ ..."
url: "https://supportb.kinsta.cloud/docs/whatsapp-error-with-templates/"
updated: "2025-10-07"
category: "Apps: Whatsapp"
---

# Whatsapp error “API error/response : External API was disabled for the tenant” with templates

The below is the error:

WAClientException.SendMessageFailed: provider message id not found in response: {
  "message":"(#132000) Number of parameters does not match the expected number of params",
  "type":"OAuthException",
  "code":132000,
  "error_data":{
    "messaging_product":"whatsapp",
    "details":"header: number of localizable_params (1) does not match the expected number of params (0)"
  },
  "fbtrace_id":"Ap4Nigg4kCCPOn1R2r62Yp5"
}
This error usually occurs due to a template issue, and the messages will not be sent and will fail.

The headers added in the template should have placeholders and if they don't have placeholders and simple plain text is used this error occurs.
Usually we have to remove the header if no place holder is there or you should incorportate a placeholder.

### Example Scenario:

Suppose you have a template like this:

```plaintext
Template name: order_confirmationHeader: "Order Confirmed"Body: "Hi {{1}}, your order #{{2}} is confirmed."
```

Here:

- Header has **no placeholders** → expects 0 parameters.
- Body has **2 placeholders** → expects 2 parameters.

### How to Fix It:

**Option 1:**
 If your template header doesn’t have a placeholder (like `{{1}}`), **remove** the `header` component from your API request.

**Option 2:**
 If you **do want a variable in the header**, edit the template in **Meta’s WhatsApp Manager** to include a placeholder in the header, then re-submit for approval.