---
title: User creation error
description: "Scenario 1: Employee left Organisation hence the Admin user deactivate the user & marked it obsolete. 6 months later, the employee rejoined the same Organisation and now when the Admin is trying to create a new user they are getting error. Root ..."
url: "https://supportb.kinsta.cloud/docs/user/"
updated: "2023-12-29"
category: Manage Users
---

# User creation error

Scenario 1: Employee left Organisation hence the Admin user deactivate the user & marked it obsolete. 6 months later, the employee rejoined the same Organisation and now when the Admin is trying to create a new user they are getting error.
Root cause: If user already existed in the tenant then the same email ID cannot be used to create a new user account.
![](https://static.zohocdn.com/zoho-desk-editor/static/images/info.png)If they are trying to create the user via Import Users then Admin will get below error in CSV(success report):

FailureReason
There is already an obsolete user in this account, please try activating it.

Solution: Admin should reactivate the obsolete user & then modify the user details(if required)

Scenario 2: User is deactivated in 1 account and the account is churned. Later on, the same client is onboarded again with a new account but they are unable to create the user since the email already existed(as deactivated user) in churned account.
Root cause: If user already existed in the tenant then the same email ID cannot be used to create a new user account even on a different tenant.

Solution: Connect with Billing.ops to mark the user as obsolete & then create the user in new Tenant.