---
title: "User Creation / Update / Deactivation | Bajaj Auto"
description: "Overview This article outlines the process for creating, updating, and deactivating users in Bajaj Auto's systems. The primary system for user management is CDMS. Once a user is created, updated, or deactivated in CDMS, it will be synchronized to ..."
url: "https://supportb.kinsta.cloud/docs/user-creation-update-deactivation-bajaj-auto/"
updated: "2024-11-14"
category: Bajaj
---

# User Creation / Update / Deactivation | Bajaj Auto

### Overview

This article outlines the process for creating, updating, and deactivating users in Bajaj Auto's systems. The primary system for user management is CDMS. Once a user is created, updated, or deactivated in CDMS, it will be synchronized to LSQ, provided certain conditions are met.

### User Synchronization Process

To ensure successful synchronization of user data from CDMS to LSQ, the following conditions must be met:

1. **Branch Designation:**
   - The branch associated with the user must be marked as "LSQ Applicable" in CDMS.

     ![](https://desk.zoho.in/galleryDocuments/edbsn34a12bafab9fa5510f3addb5f9810b089743c90da80ff2e66d4cc1abc87a6c5369377181b7135f80bd779b56ae0984a3eca6382ce618928a6607b1c7b9b9daa9)
2. **Geographical Details:**
   - All geographical details of the branch, such as location and region, must be accurately maintained in CDMS.
3. **Dealer-ASM Hierarchy:**
   - The hierarchical relationship between dealers and ASMs must be correctly maintained in SAP by the respective Business Unit (BU).

### Troubleshooting and Support

If user data fails to synchronize to LSQ, the following steps should be taken:

1. **Verify Data Integrity:**
   - Ensure that all the required data fields in CDMS are filled accurately and completely.
2. **Check Mapping Configuration:**
   - Confirm that the mapping between CDMS and LSQ is correct and up-to-date.
3. **Coordinate with Bajaj Helpline:**
   - If the issue persists, reach out to the Bajaj Helpline for further guidance and support. The helpline will coordinate with the relevant POCs to resolve the data inconsistencies.

![Info](https://static.zohocdn.com/zoho-desk-editor/static/images/info.png/)kindly Note only the data of users designated under the General manager designation is Synced to LSQ from CDMS as of now. ![Notes](https://static.zohocdn.com/zoho-desk-editor/static/images/file.png/)**Bajaj Helpline details:**

Helpline No: 8856005555
WhatsApp No: 8956002442 
Email ID: Bajajhelpline@bajajauto.co.in