---
title: Tracking Script Troubleshooting Steps
description: "Troubleshooting steps if Tracking script is not Working:: 1-Check whether \"Allow Website Visit Tracking\" is toggled \"ON\"/\"OFF\" in the Billing and Usage Settings. 2- Check the Domain Name is added correctly or not by navigating to Website & Landing ..."
url: "https://supportb.kinsta.cloud/docs/tracking-script-troubleshooting-steps/"
updated: "2020-07-13"
category: Lead Tracking
---

# Tracking Script Troubleshooting Steps

**Troubleshooting steps if Tracking script is not Working::**

1-Check whether "[Allow Website Visit Tracking](https://in21.leadsquared.com/Settings/BillingDetails)" is toggled "ON"/"OFF" in the[ Billing and Usage Settings](https://in21.leadsquared.com/Settings/BillingDetails).

2- Check the Domain Name is added correctly or not by navigating to [Website & Landing Page Domains Settings](https://in21.leadsquared.com/Settings/DomainManagement).

3-Check if the website is "Secured" or "Non Secured"  and load the tracking script accordingly in the website.

4- If the installation of Leadsquared tracking script is correct you can simply check by opening your Website>>Right Click>>Inspect>>Console>> Type "MXCProspectId" and you can see the ProspectID is generated.
Other alternate way is Open your website>> Right click and click on View page source >> Press CTRL+ F keys from your keyboard and search for "mxradon" keyword.
Please check the below screenshot for your reference

![](https://desk.zoho.in/DocsDisplay?zgId=60004478432&mode=inline&blockId=dn89w72e5168bb79e4e8f9dbc4a3d8170c4e6)

![](https://desk.zoho.in/DocsDisplay?zgId=60004478432&mode=inline&blockId=dn89w4a02075b2ee44ba8af6040ebc82a4b99)