---
title: Service Cloud FAQ
description: "Scenario: Unable to delete lead, with error message - (1) Failed to Delete. Solution: This behaviour could occur when the lead being deleted is referenced in a ticket on Service Cloud. To resolve this, Service Cloud ticket needs to closed, before ..."
url: "https://supportb.kinsta.cloud/docs/service-cloud-faq/"
updated: "2024-06-20"
category: Service Cloud FAQ
---

# Service Cloud FAQ

**Scenario:** Unable to delete lead, with error message - (1) Failed to Delete.![](https://desk.zoho.in/api/v1/threads/24894000493729810/inlineImages/edbsn12550d6159a312c216b55a5f10e85c2d910bdf0dbed291c5becf233b2411b667482e12948206ca774be660397e1f9242c2f7b7080e42e25fa9ecff0e7b0c5dd2439a0ef964e74b5f84ab7976219538ec?et=18f8b99d09d&ha=be55b52f0eee62f79bae9ade55c5c471a371a039e7c66379234b968882a2e019&f=1.jpg)

**Solution:** This behaviour could occur when the lead being deleted is referenced in a ticket on Service Cloud. To resolve this, Service Cloud ticket needs to closed, before trying to delete this lead.