---
title: "Resolution Category and Sub-Resolution Category"
description: "We have mendated 2 fields (Resolution Category and Sub-Resolution Category) for Product Support department (Applied only when Ticket is moving to Resolved / Closed State). Please ensure you are choosing the right drop down value for each field. We ..."
url: "https://supportb.kinsta.cloud/docs/resolution-category-and-sub-resolution-category/"
updated: "2023-07-07"
category: SOPs
---

# Resolution Category and Sub-Resolution Category

We have mendated 2 fields (Resolution Category and Sub-Resolution Category) for Product Support department (Applied only when Ticket is moving to Resolved / Closed State).

Please ensure you are choosing the right drop down value for each field. We have made it mandatory and hence require you to choose appropriately.

 

![](https://desk.zoho.in/galleryDocuments/edbsn3f29482ae2e17a4df5eca095c3d7ada8569fa9011a84a8678a3a9cc3f0abbf31152df342e464b0b30e242241bc09337d91f679ce41a67816d3391278a0a09466)