---
title: Not Able to establish the connection between the RingCentral and LeadSquared.
description: "Issue: When the user is trying to set the RC connector and when they are trying to log in, they are getting an error like \"Insufficient User permission please contact support\" . Observation: User is a supper admin and he is having Admin access to the ..."
url: "https://supportb.kinsta.cloud/docs/not-ba/"
updated: "2024-07-31"
category: Ring Central Connector
---

# Not Able to establish the connection between the RingCentral and LeadSquared.

Issue: When the user is trying to set the RC connector and when they are trying to log in, they are getting an error like **"Insufficient User permission please contact support" .
![](https://desk.zoho.in/galleryDocuments/edbsn54aae9aef15c84ff83ad82e96a9d03b45e4889ebad7c06e915e9b8b01a1e19fb964988af36610099966ad9d14eeb41ce048f03459de14ccf1842a7e9ede8004e)**Observation: User is a supper admin and he is having Admin access to the RC Platform the above error is coming from the RC API response.

Resolution: Please ask the user to check all their RC account permission if any thing is restricted then it will not allow him to login from other application.

![](https://desk.zoho.in/galleryDocuments/edbsn54aae9aef15c84ff83ad82e96a9d03b4adce0f0923d363a2ced4b61b3e16d0587860fd483b8b3ac827cb0f6cb207cace6edf828e5fad45957fd31ff1ee516d67)

In the Above screenshot  On Demand call record setting was not enabled within RC account.