---
title: "Multiple Ozonetel iframe pop-ups are being displayed for a single request (API call)"
description: "Scenario: We observed that multiple iframes are being triggered after outbound calls. Additionally, multiple iframe pop-ups are opening in separate browser tabs, which are getting logged out automatically, leaving only one active tab at a time. Root ..."
url: "https://supportb.kinsta.cloud/docs/multip/"
updated: "2025-09-07"
category: Ozonetel Issues
---

# Multiple Ozonetel iframe pop-ups are being displayed for a single request (API call)

**Scenario:** We observed that **multiple iframes are being triggered after outbound calls**. Additionally, **multiple iframe pop-ups are opening in separate browser tabs**, which are **getting logged out automatically**, leaving only **one active tab** at a time.
![](https://desk.zoho.in/galleryDocuments/edbsneb2cd3ae29db81de0e4469e2936b69541933f31e8b8cfa6b611faa2e65b9162a3fe4cf2e3bcabf94bd1c4f3092808d4a7d6921641ce3d844e4e8de51fa404dcc)

**Root cause:**

We noticed that popup requests are coming from seven different instance IDs, which I’ve listed below. While reviewing these, I observed that for one of the requests (marked with **\***), the provider is appending the **DestinationNumber** at the end of the API URL.

```
43874993-22de-4824-b225-1199aaa0b2e59606469245
43874993-22de-4824-b225-1199aaa0b2e59945122192
43874993-22de-4824-b225-1199aaa0b2e56363748229 ***
43874993-22de-4824-b225-1199aaa0b2e59380535457
43874993-22de-4824-b225-1199aaa0b2e57026228915
43874993-22de-4824-b225-1199aaa0b2e58867562243
43874993-22de-4824-b225-1199aaa0b2e5
```

**Solution:**
We suggested provider to send correct instance only (The one which is configured in the UTC).