---
title: "Mobile app- Location tracking issue"
description: "#Ticket scenarios: Unable to check in //Location not getting tracked// unknown location// wrong location// Unable to Login Always prompt user to Login using following URL: https://run.leadsquared.com/Home/Signin For the error \"Either email or ..."
url: "https://supportb.kinsta.cloud/docs/mobile-app-location-tracking-issue/"
updated: "2020-07-13"
category: Mobile Application
---

# Mobile app- Location tracking issue

## #Ticket scenarios: Unable to check in //Location not getting tracked// unknown location// wrong location// Unable to Login

###

### Always prompt user to Login using following URL:  [https://run.leadsquared.com/Home/Signin](https://run.leadsquared.com/Home/Signin?)

### For the error "Either email or password is incorrect." Check login Credentials OR Try using Forgot Password Link "[Forgot Password](https://us11.leadsquared.com/Home/ForgotPassword)"

### for check-in related issue, This issue is seen when Device GPS does not provide location data to LeadSquared App.

###  

You may try restarting the device to see if it works.

### If the issue persists - please change the Location Mode to High Accuracy. Once done user should be able to Check-out and check-in just fine.  

 ![](https://desk.zoho.in/DocsDisplay?zgId=60004478432&mode=inline&blockId=dn89wce673b4984134ce2bf5646e352260b38)