---
title: Monthly metrics report for MIS
description: "Capturing the Monthly metrics Report: - In the below mentioned report you can find Priority, Region, Feature, industry, Top Accounts, Closed tickets, Unresolved Tickets count, US CSAT listed. This is listed with the filter last month. - ..."
url: "https://supportb.kinsta.cloud/docs/mi-2/"
updated: "2020-10-28"
category: Support Operations
---

# Monthly metrics report for MIS

**Capturing the Monthly metrics Report:**

-         In the below mentioned report you can find **Priority, Region, Feature, industry, Top Accounts, Closed tickets, Unresolved Tickets count, US CSAT** listed. This is listed with the filter **last month.**

-          [https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/dv/24894000017463071](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/dv/24894000017463071)

-          **Happiness Rating** for the Product Support team is captured from the link below: Change the filter to Last month or Custom date range to capture the data.

-          [https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Overview](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Overview)

-          First Response time, FCR: [https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/FirstResponse](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/FirstResponse)

-          Response Time:
 [https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Response](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Response)

-          Resolution time:
 [https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Resolution](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Resolution)

 

**OLX**

-          Ticket Count:
 [https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Overview](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Overview)

-          First Response time, FCR:[https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/FirstResponse](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/FirstResponse)

-          Response Time:
 [https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Response](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Response)

-          Resolution time:

[https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Resolution](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Resolution)

**Billing Ops**

-          [https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Overview](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Overview)

**Escalations**

-          Ticket Count:
 [https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Overview](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Overview)

**Order Ops**

-          Ticket count
 [https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Overview](https://desk.zoho.in/support/leadsquaredmarketxpander/ShowHomePage.do#Dashboards/Overview)

 

For the above department data, please change the filter from past 24 hours to Last month or custom date range.