---
title: Login issues
description: "Here are few reasons why the user may be unable to login to the mobile app- The email id of this new user does not exist in the LSQ account. This has to be created for him in that case. The password is incorrect. You could ask the user to reset the ..."
url: "https://supportb.kinsta.cloud/docs/login-issues/"
updated: "2020-07-13"
category: FAQs
---

# Login issues

Here are few reasons why the user may be unable to login to the mobile app-

- The **email id of this new user does not exist** in the LSQ account. This has to be created for him in that case.
- The password is incorrect. You could ask the user to** reset the password** OR it can be reset under **Users and Permissions **via admin access.
- If the error message shows a temporary failure, you could suggest killing the app and retrying. You may also suggest to reinstall the app.