---
title: Inbound Phone Call Activity
description: "Problem Statement - The inbound call activity is not being displayed in the activity history of the leads. RCA - We see that in Advanced Configuration \"Ignore Inbound Calls \" were enabled due to which the inbound phone call activity were not being ..."
url: "https://supportb.kinsta.cloud/docs/inbound-phone-call-activity/"
updated: "2025-04-30"
category: Account Details_Master Folder
---

# Inbound Phone Call Activity

Problem Statement - The inbound call activity is not being displayed in the activity history of the leads.

RCA -  We see that in Advanced Configuration "Ignore Inbound Calls " were enabled due to which the inbound phone call activity were not being posted in the activity history.
Note -  Please check weather the inbound call logs are coming in proper format from the telephony provider.

Solution - Disable "Ignore Inbound Calls" in advanced configuration 

![1.png](https://desk.zoho.in/api/v1/threads/24894000644819776/inlineImages/edbsn45dd9ecdfb7d2fb59cd76440625201ff46b1fff6100348f5720ab18dbf13a13841f00e1b7f6db90e6fcd9b5a597523d8940e50d26c377d0e50997b130ef3be387fff1e29238d0072a3117de1edfea72f?et=196b9e14a47&ha=e1328c959ce6f9e37543531f9afe7d59679d803e78e9954e9bb72dda78c7196b&f=1.png)