---
title: Error while uploading CSV file in Mavis.
description: "Issue: Error while uploading the CSV file in Mavis. Cause: The error occurred because your CSV file is encoded in ISO-8859-1 (Latin-1), but Leadsquared's import likely expects UTF-8. Solution: You need to convert the file to UTF-8 encoding. Here are ..."
url: "https://supportb.kinsta.cloud/docs/error-while-uploading-csv-file-in-mavis/"
updated: "2025-09-25"
category: Mavis
---

# Error while uploading CSV file in Mavis.

**Issue:** Error while uploading the CSV file in Mavis.

![1.png](https://desk.zoho.in/api/v1/threads/24894000706021075/inlineImages/edbsndbdfe8dc65cb6aedaea8346b15c0bd9c29a857b19ef2b910c6f8bfbeddd3b972a4550c80c049612f8d0a057e85fab46044aced730b7b12100d9b39b7b242c461e02950330280ebf6b5b1c0bc2725f5d4?et=199b30c2adb&ha=957df80174bd3b06fea44fdba3731e36becb5e0f755198875462b31119b996f6&f=1.png)**​****Cause: **The error occurred because your CSV file is encoded in **ISO-8859-1 (Latin-1)**, but Leadsquared's import likely expects **UTF-8**.

**Solution:**

You need to convert the file to **UTF-8** encoding. Here are some ways:

#### **Option 1: Using Excel / LibreOffice**

1. Open the CSV in Excel or LibreOffice.
2. Choose **Save As**.
3. Select **CSV UTF-8 (Comma delimited) (.csv)**.
4. Save the file and re-upload.