---
title: Incoming Whats App Message Error in Whats App Reports
description: "Issue: \"No content\" error for the incoming message, preventing the Whats App activities to be posted at our end for any leads. Root Cause: This type of error comes when the provider is sending incorrect payload format for incoming messages. Solution: ..."
url: "https://supportb.kinsta.cloud/docs/error-in-whatsapp-reports/"
updated: "2023-09-22"
category: "Ace & Goals"
---

# Incoming Whats App Message Error in Whats App Reports

**Issue:**"No content" error for the incoming message, preventing the Whats App activities to be posted at our end for any leads.

![](https://desk.zoho.in/galleryDocuments/edbsn43a3242d1859e4ddbbd51ea0781b0007c98d33137c96411b92a4234882fdff1d33087e8dfb7300cca8d78bb4e431ce007442709d8c62967009e9e2ea6a789ea1)

**Root Cause: **This type of error comes when the provider is sending incorrect payload format for incoming messages.

**Solution: **We should check with the provider to make sure the data payload is sent in the correct format for the incoming messages as supported by us as per the guide & contract.  So that respective Whats App activity can be posted at our end. For example PFB the screenshot this is the correct payload format for incoming messages for Whats App Client
![](https://desk.zoho.in/galleryDocuments/edbsn43a3242d1859e4ddbbd51ea0781b00077ba6001f639945648ac36d86f3d883f8b3917c3e75191622d31e73da1bef118926e070d3e48873b6d599966c61c9b8cc)