---
title: Enabling Emails from “System”
description: "Issue: - Emails from sender: \"System\" are not being allowed. Related issues raised: - Email Campaign configuration could not go past 3rd Step -> Sender Address marked as \"System\" - Unable to publish Automations or rarely failure of automation -> Send ..."
url: "https://supportb.kinsta.cloud/docs/enabling-emails-from-system/"
updated: "2023-07-26"
category: SOPs
---

# Enabling Emails from “System”

![](https://static.zohocdn.com/zoho-desk-editor/static/images/info.png)Issue:- Emails from sender: "System" are not being allowed. 

![](https://static.zohocdn.com/zoho-desk-editor/static/images/file.png)Related issues raised:
- Email Campaign configuration could not go past 3rd Step -> Sender Address marked as "System"
- Unable to publish Automations or rarely failure of automation -> Send Email cards marked from "System"

![](https://static.zohocdn.com/zoho-desk-editor/static/images/info.png)Causes:
- Due to recent security concerns and the mandate of 2FA,  InfoSec globally deactivated the user "System" in terms of entity associations to prevent phishing attacks and social hacking. This led to a global deactivation of  "System" as a proxy user in terms of Email Delivery/Campaigns, Landing Page-based Lead ownership, and Automation card assignment. 

![](https://static.zohocdn.com/zoho-desk-editor/static/images/lights.png)Solutions:
- Please inform the customer about the changes made and evaluate if the functionality is truly required for the Tenant. 
- If yes, raise an email to the SRE/DevOps with the BU Head and Success representative looped in. Attach the necessary evidence as displayed in the sample table below: 
![](https://static.zohocdn.com/zoho-desk-editor/static/images/quote.png)

| **Change Parameters** | **Account Details** |  |  |
| --- | --- | --- | --- |
|  | ***Project/Incident/Activity/Support Request*** | * Sample LeadSquared Tenant* |  |
|  | ***Change Description in detail*** | * The customer wants to send bulk emails on the list and when they are selecting from "Lead Owner" they are getting the error because emails from the system have been blocked, so please enable emails from System so that customer can send bulk emails on the list from Lead Owner.* |  |
|  | ***Requestor*** | * <Support Agent/Business Analyst/SPOC>* |  |
|  | ***Requestor BU Head*** | *<Relevant BU Head(VPs or Directors)>* |  |
|  | ***Approver*** | * * |  |
|  | ***Customer OrgCode (if done for any Customer)*** | * 12345* |  |
|  | ***Why is change required?*** | *The customer wants to send bulk emails on the list and when they are selecting from "Lead Owner" they are getting the error because emails from the system have been blocked, so please enable emails from System so that customer can send bulk emails on the list from Lead Owner.* |  |
|  | ***Intended Outcome (achievements and benefits)*** | *Intended outcome is to send bulk emails on list from lead owner.* |  |
|  | ***Priority (High, Medium, Low)*** | *<As relevant>* |  |
|  | ***Change Date*** | *<Date of request>* |  |
|  | ***Duration (in Hrs)*** | * NA* |  |
|  | ***Deadline*** | *NA * |  |
|  | *** *** | * * |  |
|  | **Change Impact, Testing, Monitoring and Rollback Details** |  |  |
|  | ***Impact Analysis*** | * NA* |  |
|  | ***Scope/Area Affected*** | * Emails, Automations* |  |
|  | ***Impact of change not done before deadline?*** | *NA * |  |
|  | ***Downtime (in Hrs)*** | * NA* |  |
|  | ***Is there Failover / Rollback Plan? (Yes/No)*** | *NA * |  |
|  | ***Rollback Plan*** | * NA* |  |
|  | ***Impact Reviewed By*** | * NA* |  |
|  | ***QA Owner*** | *NA *< |  |