---
title: Custom Menu not Getting Rendered
description: "Scenario: The user configured a custom menu in the mobile application. However, when attempting to open it on mobile, the page fails to render and displays the error: “URL Not Secure.” Root Cause: When attempting to access the endpoint within the ..."
url: "https://supportb.kinsta.cloud/docs/custom-menu-not-getting-rendered/"
updated: "2026-02-11"
category: "Apps: Mobile"
---

# Custom Menu not Getting Rendered

**Scenario:**
 The user configured a custom menu in the mobile application. However, when attempting to open it on mobile, the page fails to render and displays the error: **“URL Not Secure.”**

**![](https://desk.zoho.in/galleryDocuments/edbsnb28ff5caad8fd4b9705983971f09436992fd1195f4db113df30009dba20781a66fe66ee4b0651697820aa7b683d6e77ddd35debbf82778ceb6658c68c69cf158)**

**Root Cause:**
 When attempting to access the endpoint within the mobile app, it is loaded via an **iframe**. The request fails because the URL has **X-Frame-Options set to DENY**, which prevents it from being displayed inside an iframe.

**Solution:**
 We have suggested that the customer connect with their technical team to review the endpoint configuration and update or remove the **X-Frame-Options restriction**, so the URL can be loaded successfully within the mobile application.