---
title: New CTM converse enablement  issue
description: "Problem Statement: Converse was not functioning even after being enabled from the new CTM connector. Root Cause (RCA): Converse was not enabled from the backend. As a result, even if it was enabled from the connector UI, the setting would ..."
url: "https://supportb.kinsta.cloud/docs/ctm-converse-issue/"
updated: "2025-07-09"
category: General
---

# New CTM converse enablement  issue

Problem Statement: Converse was not functioning even after being enabled from the new CTM connector.
 Root Cause (RCA): Converse was not enabled from the backend. As a result, even if it was enabled from the connector UI, the setting would automatically reset/disable after the final step.
 Corrective Action Taken: Engaged the Connector Team — Shashank Srivastav and Pawan Reddy — to enable Converse from the backend.