---
title: Converse message sync behavior
description: "Problem Statement: New messages are not reflecting immediately in converse Solution: When a new message is sent by a lead the sync will happen in two ways: If the user is the chat owner, the user will be notified and messages will sync in real-time. ..."
url: "https://supportb.kinsta.cloud/docs/converse-message-sync-behavior/"
updated: "2026-02-16"
category: "Apps: Converse"
---

# Converse message sync behavior

**Problem Statement:** New messages are not reflecting immediately in converse
**Solution:** When a new message is sent by a lead the sync will happen in two ways:

1. If the user is the chat owner, the user will be notified and messages will sync in real-time.
2. If the user is not the chat owner, and is somebody that's just viewing some other's chat, the messages won't sync in real-time.
    And the messages will load when user scrolls down the chat.