---
title: Check in problem in Leadsquared Mobile Application
description: "ISSUE : Check in feature not working in Leadsquared Mobile APP TROUBLESHOOTING STEPS: 1- Please ensure that the Device GPS is ON and the Check-In feature is toggled ON/OFF in Web application. 2- Please verify whether the Mobile app user in excluded ..."
url: "https://supportb.kinsta.cloud/docs/check-in-problem-in-leadsquared-mobile-application/"
updated: "2020-07-13"
category: Mobile Application
---

# Check in problem in Leadsquared Mobile Application

**ISSUE : **Check in feature not working in Leadsquared Mobile APP

**TROUBLESHOOTING STEPS:**

1- Please ensure that  the Device GPS is ON and the Check-In feature is toggled ON/OFF in Web application.

![](https://desk.zoho.in/DocsDisplay?zgId=60004478432&mode=inline&blockId=dn89wbde4b5fe0fe24008a721a03a3f0bf846)

2- Please verify whether the Mobile app user in excluded from Check in feature and also check the exceptions to the different role in the configuration as shown below.

![](https://desk.zoho.in/DocsDisplay?zgId=60004478432&mode=inline&blockId=dn89w6a8101c9181e41cc81893d0671645f99)

3- Verify  LeadSquared App is given permission to access Location .

To enable permission for LS app.

Go to phone settings > All applications > Leadsquared > Permissions > Location

4- Check the Network connection is good or try to use Wifi while check in and check if issue persists

5 Please try to kill the app and check after restarting the device.