---
title: Call Log Failure
description: "ISSUE - Call log failure Giving Response - Object reference not set to an instance of an object PFA - SOLUTION - When there is a mismatch of request URL- from LSQ and Provider's End we get the above response. NOTE - Request URL should be configured ..."
url: "https://supportb.kinsta.cloud/docs/call-lo/"
updated: "2024-08-05"
category: Webhook FAQ
---

# Call Log Failure

**ISSUE** - Call log failure 
Giving Response - Object reference not set to an instance of an object
 PFA  -
![](https://desk.zoho.in/galleryDocuments/edbsn9ac17f68386839a56c9d5e45a2204eccd699d7312a2f7dbda7901951d9ded2edc73dcb6b4181b0aab76efbda34e3ac0f0e9cd95cae48c8f576a83aa891429fa6)

**SOLUTION** - When there is a mismatch of request URL- from LSQ and Provider's End we get the above response.
**NOTE - Request URL should be configured correctly from both the side and that should match equally.**