---
title: Automation crash
description: "This is with reference to an issue faced by TransWeb Educational Services Pvt. Ltd. ( org ID 12926 ). They had set up an automation and it was in draft stage. The initial issue reported was that the automation failed to load- This page kept loading ..."
url: "https://supportb.kinsta.cloud/docs/automation-crash/"
updated: "2020-07-13"
category: "FAQ: Automations"
---

# Automation crash

This is with reference to an issue faced by TransWeb Educational Services Pvt. Ltd. ( org ID 12926 ).

They had set up an automation and it was in draft stage.

The initial issue reported was that the automation failed to load-

![](https://desk.zoho.in/DocsDisplay?zgId=60004478432&mode=inline&blockId=dn89w64dbf05b5f41494585424ebcb533dbe5)

This page kept loading infinitely until the dev team made some changes.

A day later the automation crashed again with the following error-

![](https://desk.zoho.in/DocsDisplay?zgId=60004478432&mode=inline&blockId=dn89wa660fdbb093641c9a650f4f0f37a820f)

This kept coming at intervals until finally when dev caught the issue.

Reason- The **send email card had an emoticon** which was crashing the automation since emojis are unsupportable.