---
title: Incomplete mobile app sync
description: "Description: Not able to sync the mobile app. Cause: Access keys were not generated for the mobile user Resolution: Generate the access keys"
url: "https://supportb.kinsta.cloud/docs/article-11-6-2025/"
updated: "2025-06-11"
category: Mobile Application
---

# Incomplete mobile app sync

Description: Not able to sync the mobile app.

![](https://desk.zoho.in/support/ImageDisplay?downloadType=uploadedFile&fileName=1736254766883.jpg&blockId=edbsnc861862edce7932b9334603c8f2689225df0a90d29ee6618bc94fa98daf88145&zgId=edbsnb94eea216c2b0d7d218bf29c6a0d6f91&mode=view)

Cause: Access keys were not generated for the mobile user

Resolution: Generate the access keys