---
title: Agent pop up not broadcasting on the screen when multiple number is Agent Phone number
description: "Hi Team, Recently I encountered an agent pop issue where all the permissions were given from the browser and all the connector settings were correct. Still, a pop-up was not appearing. Also, the case was that there were multiple numbers in associated ..."
url: "https://supportb.kinsta.cloud/docs/agent-pp/"
updated: "2023-11-17"
category: "Ace & Goals"
---

# Agent pop up not broadcasting on the screen when multiple number is Agent Phone number

Hi Team,
Recently I encountered an agent pop issue where all the permissions were given from the browser and all the connector settings were correct. Still, a pop-up was not appearing.
Also, the case was that there were multiple numbers in associated phone number fields as shown below:-
![](https://desk.zoho.in/galleryDocuments/edbsnd07d351a58dd31654a2fca1fd42adac802f8ef8799544fcb20f726a5143fdec0c69426892d1b1530afb18867c844771998ca2f3042e576dbdf0d95387f0585d4)

So in this case pop-up will only work for the number that is present in both the **Agent Phone number** and **Phone (Main)** field. If the **Phone(main)** number is different and the agent pop will be invoked for a different number from the Agent phone number then the pop-up will not work.